pk 77 FAQ — VIP, Account and Withdrawal
Whether you are new to pk 77 or a regular member — you will find clear answers here to the most frequently asked questions about opening an account, VIP cashback, submitting KYC documents, live casino and the withdrawal process.
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VIP Program
The pk 77 VIP program has three tiers — Bronze, Silver and Gold. The weekly cashback rate increases at each tier.
pk 77 has three VIP tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.2%. Cashback is given as a share of the week's total net loss (total losses minus total winnings). The more you play, the greater your chance of moving to a higher tier.
By playing regularly and keeping your account active, pk 77 automatically reviews your tier. No specific turnover threshold is published — but consistent play and regular deposits move you to a higher tier. You will receive a notification from pk 77 when your tier is upgraded.
The net loss is the amount by which your total losses for the week exceed your total winnings. Example: if you are a Silver member and your net loss for the week is ৳20,000 — ৳20,000 × 0.8% = ৳160 cashback. This is the maximum amount for that tier. Cashback is credited directly to your account.
In addition to weekly cashback, pk 77 VIP members receive priority support, early notifications about special promotional offers, and higher tiers may come with added benefits on the withdrawal process. Gold members may receive personalised offers.
If your account is inactive for an extended period, pk 77 may review its activity and your tier could be re-evaluated. However, missing one week does not immediately lower your tier. Staying regularly active allows you to hold on to the tier you have earned. See the Terms and Conditions page for full details.
Account Questions
To register you need to provide your full name, mobile number, email address and a password. Your name must match the name on your bKash, Nagad or Rocket wallet — this is required during payment verification later. Only persons aged 21 or above may open an account at pk 77.
Yes, you can log in from any device via the pk 77 Login page. The first time you log in from a new device, OTP verification may be requested to protect your account. After logging in, do not leave a session active on a device you are not using — log out.
No. Under pk 77 rules, each person is allowed only one account. Attempting to create multiple accounts may result in all of them being suspended, and any stored balance risks being forfeited. Bonus benefits may also be cancelled.
Contact pk 77's 24/7 live chat support to update your personal information. After your identity is confirmed, the support team will make the necessary changes. The option to change your email or phone number directly from your profile may not be available for security reasons.
On the login page, click the "Forgot your password?" option and enter your registered email or mobile number. pk 77 will send you an OTP. After verifying the OTP you can set a new password. If you have trouble, get help directly via live chat.
Live Casino
Tables from multiple live casino providers, including PP Live, are available at pk 77. See the most frequently asked questions below.
In live roulette you place bets on where the ball will land on a spinning wheel. You can bet in various ways — on a specific number, colour (red or black), even or odd. The dealer is visible via live camera. Bet limits vary by table — there are low-limit tables as well as high-limit ones. Enter the lobby and choose the table you prefer.
Yes, both Teen Patti and Andar Bahar are available in the pk 77 live casino section. In Teen Patti you are dealt three cards and must make the best hand. In Andar Bahar, one card is revealed and you bet on whether the next matching card will land on the Andar (left) or Bahar (right) side. Both games are straightforward for newcomers.
No. pk 77's live casino has separate tables for different budgets. There are low-limit tables for players with smaller budgets, as well as high-limit VIP tables for experienced players. When you enter the lobby, the limits for each table are clearly displayed.
Yes. pk 77's live dealer games are run live from professional studios via high-definition video streaming. Each round is managed by a real dealer in real time — there is no software simulation. With a good internet connection you can play comfortably from a mobile device.
Identity Verification (KYC)
pk 77 may request KYC verification typically when you make your first withdrawal request, or for significant deposit or withdrawal amounts. Occasionally regular players may also be re-verified for account security purposes. This is a normal security process.
A National ID card (NID), passport or driving licence is accepted for identity verification. The photo of the document must be clear and complete — blurry or partial images are not accepted. The name on the document must exactly match the name on your pk 77 account.
pk 77 uses SSL encryption to keep all documents secure. Personal information is not sold or shared with third parties. To learn more about the privacy policy, visit the Privacy Policy page. pk 77 uses internationally standard technology for data protection.
If a document is rejected, the support team will send a notification explaining the reason. Common reasons are an unclear photo, a name mismatch, or an expired document. Resubmitting a correct and clear document will lead to a quick re-review. Contact live chat support if you need help.
Yes, this is essential. The name on your pk 77 account and the registered name on your bKash, Nagad or Rocket wallet must match exactly. Any difference in the name can cause your withdrawal request to be held. For bank transfers, the name must also match the bank account name.
Withdrawal Questions
The minimum withdrawal amount at pk 77 is ৳800. This limit applies to all methods — bKash, Nagad, Rocket and bank transfer. If your balance is below this amount, a withdrawal request cannot be made. The minimum deposit amount is ৳200.
At pk 77, withdrawals are generally completed within 10 to 45 minutes. This timeframe applies to all mobile wallets — bKash, Nagad and Rocket. Bank transfers may take a little longer. Having KYC verification completed speeds up the process.
Yes, pk 77 only approves withdrawals to a bKash, Nagad, Rocket or bank account registered in the account holder's own name. It is not possible to send funds to someone else's wallet or a third-party account. This is a mandatory security rule to prevent fraud.
To withdraw winnings earned from a bonus, you must first meet the wagering requirement. Example: depositing ৳1,000 gives a 200% bonus of ৳2,000, making a total balance of ৳3,000 — before withdrawing you must complete ৳2,000 × 15 = ৳30,000 in bets. Once wagering is complete, the bonus portion becomes withdrawable.
For withdrawal issues, contact pk 77's 24/7 live chat directly. Providing the transaction ID and a description of the problem will allow the support team to resolve it quickly. Common reasons include incomplete KYC, a name mismatch, or wagering requirements not yet met.
Still have questions? The support team is always ready
If you could not find the answer to your question above, pk 77's support team is available seven days a week, twenty-four hours a day in both Bangla and English. Choose either live chat or email.
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For responsible gaming information, visit the Responsible Gaming page. For ages 21+.